E-QIP’s QIP Journey web series is a webinar series developed with the intent to support community mental health and addiction providers in completing a quality improvement plan (QIP) template and “get ahead of the QIP curve.” This series has been divided into 7 ‘chapters.’ Upon completion of this web series, participants will have learned the…
The problem Jean Tweed Centre encountered with the advent of COVID-19 was to continue access to the services and to ensure everyone’s safety. According to Julia Bloomenfeld, Director of Clinical Services, and Jasmine Grantham-Smith, Team Lead, Day/Residential Program, as the onsite services were paused in many areas, their aim became maintaining continuity of care across the services including the intensive form of treatment for women and to support women as they transitioned back…
House of Sophrosyne, based in Windsor, ON provides community and residential programs to help women across the province struggling with substance use. According to Doris Stillman, Program Director; when COVID-19 hit, they had to quickly adapt their service delivery to support the clients. Before the pandemic House of Sophrosyne had some experience offering Breaking Free, a licensed evidence based addiction recovery program, virtually as well as some virtual programming. They were able to continue…
Service users at Breakaway Addiction Services based in Toronto faced challenges when the COVID- 19 pandemic emergency was declared and the drop in services had to be shut down. According to Faith, Program Coordinator, Pieces to Pathways; staff adjusted the service delivery by connecting virtually with clients using Zoom for group programs and telephone/video chat…
Minto Counselling Centre is based in Cochrane, ON and also supports clients in Iroquois Falls and Matheson locations. The centre has limited office space and faced a problem of in-person client visits as the COVID-19 pandemic started. They had to close down the remote office in Matheson supporting clients only virtually. At the other two…
Regeneration Community Services (RCS), Toronto faced a problem alongside the rest of the sector in responding to the COVID-19 pandemic: the need to reduce in-person clinical visits while continuing to provide safe & effective care to client-members. Ultimately, RCS decided to adopt a virtual care solution, the Ontario Telehealth Network’s (OTN) eVisit platform, to provide…
In the midst of COVID-19, the team at Canadian Mental Health Association (CMHA) Windsor-Essex branch recognized they needed a better way to identify the level of service that clients need while adhering to provincial and federal guidelines for social distancing. Review of the agency’s electronic medical record (EMR) system revealed challenges in quickly identify the…
During the COVID-19 pandemic we heard from many agencies that they were adapting service delivery in order to meet changing needs and ensure the safety of clients/patients/tenants and staff. In order to assist with capturing these rapid QI projects (for future study and to spread these innovative changes across the sector) the E-QIP Team developed…
E-QIP’s #QIOnTheFly web meeting series was developed in response to the community mental health and addiction sector’s need to undergo rapid quality improvement initiatives and changes to their service delivery models during COVID-19. Agencies have to meet the needs of the populations they serve while carefully balancing safety for all during the pandemic. Each 1…
Data collection in QI work is very important, without it how would you know if your change ideas were impacting your system in the way that you had hoped? Learn the difference between an “outcome”, “process” and “balancing” measure with this helpful guide. When you’re ready for testing, keep your data in order with this…
