During the COVID-19 pandemic we heard from many agencies that they were adapting service delivery in order to meet changing needs and ensure the safety of clients/patients/tenants and staff. In order to assist with capturing these rapid QI projects (for future study and to spread these innovative changes across the sector) the E-QIP Team developed…
Keep your team and QI project on track with this handy tool! Assign roles, identify measures, celebrate milestones, keep track of change ideas and avoid common pitfalls such as goal creep. This guiding document is also a great conversation starter with your Executive Sponsor.
Is your organization ready to undergo a quality improvement project? Assess your agency’s QI readiness before assembling your team! This tool will also allow you to communicate with your executive sponsor regarding required resources as well as culture changes that will enable you to sustain your QI gains!
Use this QI tool to identify potential root causes of your problem. Bonus points for involving your whole QI project team (including clients!) and completing a “dot-mocracy” to help you narrow your focus using the Pareto chart!
A Pareto Chart is a graph that indicates the frequency of defects, as well as their cumulative impact. Pareto Charts are useful to find the defects to prioritize in order to observe the greatest overall improvement.
Use this tool to map out a “process” you are currently using in your service delivery. To create your process map (1) involve those closest to the “process” or solicit their input (2) Define your “start” and “stop” point (3) Determine the number of major steps in the process and sequence (in order) (4) Draw…
Stuck for inspiration? Use this change concept list as a starting point in developing and planning solutions for your QI project!
A change concept is a general notion that is useful in the development of more specific ideas for changes that lead to improvement. This primer by Ontario Health helps outline the difference between change concepts and change ideas and provides a list of change concepts, categories and definitions, as well as suggestions on how to…
Use this fun activity to break out of “thought ruts” and engage in some truly creative brainstorming! This activity is extra-fun when completed as a team.