QI Planning Cycle

Quality improvement activities should through your fiscal year. This resource provides a visual overview of the QI planning cycle to ensure your organization maintains a continuous cycle of QI planning and QIP submission. Download the QI Planning Cycle Guide

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‘QI On The Fly’ Template

During the COVID-19 pandemic we heard from many agencies that they were adapting service delivery in order to meet changing needs and ensure the safety of clients/patients/tenants and staff. In order to assist with capturing these rapid QI projects (for future study and to spread these innovative changes across the sector) the E-QIP Team developed…

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Project Charter Template

Keep your team and QI project on track with this handy tool! Assign roles, identify measures, celebrate milestones, keep track of change ideas and avoid common pitfalls such as goal creep. This guiding document is also a great reporting tool to use with your project’s Executive Sponsor.

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5W2H Template

In a QI project, the 5W2H tool is used to help teams identify the key information necessary to fully understand their QI issue and draft a Problem/Opportunity Statement. In Step one of this template, answer the '5W's': Who? What? Where? When? Why? and '2H's': How? and How often? In Step 2, you will use your…
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Fishbone Template

Use this QI tool to brainstorm all of the potential contributing factors of your QI issue. Be sure to involve all of the individuals with knowledge of the issue you are trying to address, including clients/tenants and have team members vote on the factors they feel are most contributing to the problem using a “dot-mocracy”…

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Pareto Chart Analysis (The 80/20 Rule)

Use this tool to determine where to focus your efforts when developing change ideas by identifying the factors that are most responsible for the quality issue in your system. This tool is often used in conjunction with the Fishbone Diagram.

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Process Map

Use this tool to “walk in your client’s/tenant’s shoes” as they move through your care. This tool is especially helpful for identifying service delays, duplication of efforts and gain a comprehensive understanding of the client/tenant experience. In order to capture all steps in the process you are aiming to improve, be sure to involve all…

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Change Concept List

Stuck for inspiration? Use the Change Concept List as a starting point when developing and planning Change Ideas to address your QI issue!

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Random Word Activity

Complete this QI activity as part of the ‘idea generation’ phase of your QI project. This is a fun activity designed to help you break out of “thought ruts” or typical patterns of thought and generate novel ideas to address your quality issue. This activity is extra-fun when completed as a team.

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TRIZ Exercise

The term ‘TRIZ’ is a Russian acronym that loosely translates to ‘theory of inventive problem solving.’ Similar to the Random Word Exercise, this activity is designed to help you and your QI team members break away from lateral thinking and generate novel Change Ideas to address your QI issue. Remember to complete this activity with all…

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