Help build QI capacity at your home agency with these handy tip sheets covering a range of topics from client and family member engagement to common questions about QI! Use to guide conversations about QI with your team or post in a common area as a quick reference guide! If there are additional topics you’d be interested in knowing more about, please forward your suggestions to firstname.lastname@example.org
Client Experience Data Presentation
This presentation will highlight the value of including client feedback in the quality improvement process. Participants will be given examples of different types of client feedback that has been utilized at ADSTV, such as OPOC and EBD, which was collected to help inform service delivery changes. Participants will receive information on how to gather and utilize client feedback in QI processes within their own organization.