Jean Tweed Centre

The problem Jean Tweed Centre encountered with the advent of COVID-19 was to continue access to the services and to ensure everyone’s safety. According to Julia Bloomenfeld, Director of Clinical Services, and Jasmine Grantham-Smith, Team Lead, Day/Residential Program,  as the onsite services were paused in many areas, their aim became  maintaining continuity of care across the  services including the intensive form of treatment for women and to support women as they transitioned back…

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House of Sophrosyne

House of Sophrosyne, based in Windsor, ON provides community and residential programs to help women across the province struggling with substance use. According to Doris Stillman, Program Director; when COVID-19 hit, they had to quickly adapt their service delivery to support the clients. Before the pandemic House of Sophrosyne had some experience offering Breaking Free, a licensed evidence based addiction recovery program, virtually as well as some virtual programming. They were able to continue…

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Breakaway Addiction Services

Service users at Breakaway Addiction Services based in Toronto faced challenges when the COVID- 19 pandemic emergency was declared and the drop in services had to be shut down. According to Faith, Program Coordinator, Pieces to Pathways; staff adjusted the service delivery by connecting virtually with clients using Zoom for group programs and telephone/video chat…

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Minto Counselling Centre

Minto Counselling Centre is based in Cochrane, ON and also supports clients in Iroquois Falls and Matheson locations. The centre has limited office space and faced a problem of in-person client visits as the COVID-19 pandemic started. They had to close down the remote office in Matheson supporting clients only virtually. At the other two…

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Regeneration Community Services

Regeneration Community Services (RCS), Toronto faced a problem alongside the rest of the sector in responding to the COVID-19 pandemic: the need to reduce in-person clinical visits while continuing to provide safe & effective care to client-members. Ultimately, RCS decided to adopt a virtual care solution, the Ontario Telehealth Network’s (OTN) eVisit platform, to provide…

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CMHA Windsor-Essex County

In the midst of COVID-19, the team at Canadian Mental Health Association (CMHA) Windsor-Essex branch recognized they needed a better way to identify the level of service that clients need while adhering to provincial and federal guidelines for social distancing.  Review of the agency’s electronic medical record (EMR) system revealed challenges in quickly identify the…

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