Our Team

Naushaba Degani

Co-Lead Excellence through Quality Improvement Project, CMHA Ontario Division

Naushaba Degani joined CMHA Ontario in November, 2019 as the Director of Quality Improvement; in Sept, 2022, she became the Chief Quality and System Performance Officer. She has worked in health system performance and evaluation for more than 25 years and has a PhD and an MHSc from the Dalla Lana School of Public Health, University of Toronto as well as a BScH from Queen’s University (Cha Gheill!).  She comes to us from Health Quality Ontario (now part of Ontario Health) where she worked as the Manager, Performance Measurement supporting public reporting, quality standards and measurement for quality improvement.  In addition to strong skills in data and measurement, Naushaba has a background in harm reduction, evaluation and equity assessment.

Eleni Tsoutsias

Co-Lead Excellence through Quality Improvement Project, Addictions and Mental Health Ontario

Eleni joined Addictions and Mental Health Ontario (AMHO) and the E-QIP team as a Co-lead in November 2022. She brings with her extensive policy and program development experience, having worked across multiple sectors during her 15 years in Ontario Public Service. Eleni’s ministry experiences span the health care, social assistance, policy and community safety and environment sectors. During her time at the Treasury Board Secretariat, Eleni led complex and transformational health sector initiatives through the central agency, fiscal approvals process. Throughout her career, Eleni has led complex policy issues and managed relationships to drive consensus on strategic initiatives working with a wide range of stakeholders, including health sector partners.

Ash Koster

Program Manager, Excellence through Quality Improvement Project, CMHA Ontario Division

Ash joined the E-QIP team in December 2017 as Program Coordinator where she provided administrative and operational support to the team as well as social media engagement and knowledge exchange activities. In June 2019, Ash transitioned roles to Program Manager where she provides project management, operations and program planning support to the directors and team. As Program Manager, Ash is also primarily responsible for work plan development, knowledge exchange activities including newsletter and resource development, website maintenance, financial management, risk management and reporting. She also serves as conference co-lead and is currently overseeing the development of a French version of E-QIP’s online Foundations to QI (IDEAS) course. Ash has a keen interest in Quality improvement (QI) and is excited to see the increased focus on quality improvement and the use of data to improve outcomes for individuals accessing community mental health services as well as their families, caregivers and service providers.  

Ash graduated from the University of Guelph with an honours degree in psychology and holds a certificate in human resources management from George Brown College as well as a Certified Associate in Project Management (CAPM) certification from the Project Management Institute (PMI.) Ash lives in Mimico with her wife and two dogs, Kevin and Homer. In her free time she enjoys cooking and spending time outdoors.

Olivia Condlln

Interim Program Coordinator, Excellence through Quality Improvement Project, Addictions and Mental Health Ontario (AMHO)

Olivia is a recent Social Work graduate with a strong interest in mental health research, advocacy, and program development. Her professional background includes experience managing, developing, and coordinating programs in educational, social services, and non-profit environments – most recently, as a program lead with a regional health non-profit. Olivia recently moved back to Toronto, where she was born and raised, and is looking forward to supporting E-QIP, AMHO, and their various quality improvement initiatives across the province.

Naveen R. Maqbool

Program Coordinator, Excellence through Quality Improvement Project, Addictions and Mental Health Ontario (AMHO)- Currently on Paternity Leave

Naveen recently joined the E-QIP team in August 2021 as a Program Coordinator where she provides operational, programmatic, and administrative support aimed at building QI capacity and culture within community mental health and addiction agencies in Ontario. In addition to supporting day to day activities, Naveen is also part of the evaluation work geared at ensuring that the E-QIP Project is delivering a high standard of services relevant to the sector and in line with the priorities laid out in the Roadmap to Wellness.

She has previously worked in the development sector abroad, gaining extensive field experience as a public health researcher focusing on developing, implementing, and evaluating impact through innovative, scalable, and sustainable interventions that support a strong QI culture. Her most recent projects abroad focused on the integration of mental health services with routine service delivery, and expansion of mental health service delivery through community-based care and health-related quality of life via a task-shifting model.

Naveen thrives in diverse, multi-disciplinary teams, cultivating relationships with stakeholders and collaborating with partner organizations. A proactive problem-solver, and critical thinker, she enjoys automating systems to create efficiencies in the workflow. Naveen has a graduate degree from the Master of Science program in Family and Child Psychology at the University of Chester, UK. She is currently engrossed in everything QI and aspires to become a domain expert one day.

E-QIP Coaches

Laura Daly-Trottier

QI and Data Coach

Laura Daly-Trottier, delivers Quality Improvement Coaching through the Excellence through Quality Improvement Project (E-QIP).  Since October 2016 Laura has delivered coaching to member organizations in the Mental Health and Addictions sector throughout the province of Ontario to increase the capacity for Quality Improvement.  Laura knows firsthand the importance of using a structured approach to Quality Improvement as well as recognizing that each initiative is unique with its own set of values and purpose.

Prior to working with E-QIP, Laura Daly-Trottier worked as a Quality Coordinator at CMHA Nipissing where her focus was to ensure that service standards were met as well as overseeing the development and maintenance of the agencies quality assurance and improvement systems, including the continual monitoring of the agency’s client data management system.  Laura was responsible for coordinating and implementing staff orientation and training events and was a contributing member of the Governing Health and Safety Committee.

Laura served on the NE LHIN Implementation Team in 2016 for the Ontario Perception of Care Tool acting as the Agency Lead at CMHA Nipissing.

Laura thoroughly enjoys providing coaching supports through the offerings of E-QIP and is passionate about improving care in a meaningful way for service recipients, friends, families and service providers.

Abel Gebreyesus

QI and Data Coach

Abel Gebreyesus is a Data Coach for the Excellence through Quality Improvement Project (E-QIP) since the project’s first phase in October 2016. He worked with many mental health and community based organizations in coaching and facilitating their data needs related with the project. Additionally, he is also Data Management Coordinator (DMC) at TAIBU Community Health Centre since 2009; and was also involved from 2009 – 2011 at LAMP Community Health Centre; and from 2011-2013 in Flemingdon Health Centre – both in a DMC position.

Other than in CHC sector, Abel was also involved in Family Health Team (FHT) sector; and worked for four Peel Region FHTs as Quality Improvement Decision Support Specialist (QIDSS) in 2013-2016.

Abel also involved at different capacities, such as Project Manager for Nightingale on Demand Transition Project and Coordinator for Business Intelligence Reporting Tool coordinator in those organizations mentioned above. He also worked briefly for Cancer Care Ontario (CCO) as a Business Analyst. For many years, Abel contributed in different teams involving data, quality improvement, reporting and business Intelligence (BI) areas.

Abel holds a Masters of Health Informatics (MHI) from Dalhousie University; and he is Certified Lean Six Sigma Green Belt (CLSSGB) professional.

Lori Derry

QI and Data Coach

Lori Derry is a Data coach for the Excellence through Quality Improvement Project (E-QIP). She joined the E-QIP team in October 2020 and brings over 20 years experience in the Community Mental Health and Addiction sector. Her previous roles have included Data Analyst, Decision Support Specialist and Manager of Program Administration.  An avid learner, she is both Lean Six Sigma Green Belt and OMDP (Ontario Management Development Program) Leadership and Business Management Skills certified.

As a Data Coach for E-QIP, Lori is passionate in supporting the Community Mental Health and Addiction sector organizations use data to improve their programs and services for their clients.

Lucy Forman

QI and Data Coach

Lucy recently joined the EQIP team as a Quality and Data Coach and continues to work as Team Lead for CMHA Thames Valley Addiction & Mental Health Services. Her background working directly with clients, families, and community has given her a direct service lens to Quality Improvement. Lucy has served as Clinical Accreditation Project Lead as well as Quality and Client Safety Committee member and has incorporated Quality Improvement into her program development work. She has been practicing in the mental health and addictions field for 16+ years and has degrees in Social Work and Psychology as well as certificates in Dialectical Behaviour Therapy and Addictions.

Linda Saunders

QI and Data Coach

Linda Saunders delivers quality improvement and data coaching through the Excellence through Quality Improvement Project (E-QIP).  Since its inception in 2016 Linda has supported many mental health and addiction organizations in Ontario with their quality improvement projects and plans to improve the quality of services offered to clients and families.

Prior to working with E-QIP, Linda worked as the Director of Corporate Services for Canadian Mental Health Association, Haliburton, Kawartha, Pine Ridge Branch, and she also worked in a similar role at a children’s mental health centre in Windsor.  For more than thirty years, Linda has gained experience in both the public and private sectors.  She was responsible for the administrative, corporate, privacy, accreditation, and quality improvement systems of the Canadian Mental Health Association.  She worked closely with all programs within CMAH HKPR to integrate key principles that ensure the delivery of safe, effective, and client-centred care and services to the community while maintaining a culture of continuous quality improvement.  She is also an active member in her community.

Linda thoroughly enjoys her work providing quality improvement and data coaching to mental health and addiction organizations in the province as they work towards strengthening the sector in quality improvement and improved health outcomes to clients and families.