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A crucial job for leaders is to help people remove “the pebbles in our shoes,” the daily irritants and indignities that sap energy and enjoyment, says @JPerlo8 via @HarvardBiz #JoyInWork

QI Tool: Impact/Effort Grid: Use this tool to help identify which Change Ideas to test first based on their anticipated impact on the quality issue, as well as the resources required to implement the change. Learn more and download this tool @

Parenting in a pandemic puts extreme demands on parents, caregivers and kids.” We want you to know that you’re not alone, we’re in this together and resources are available. Read more

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