QI Innovations Conference 2024

Building a Culture of Quality

April 23, 2024

About the Conference

Building QI & Data capacity is key to developing and embedding a culture of quality improvement. We invite you to share your journey of building a culture of quality at your organization, including the lessons you learned along the way, with like-minded people at our upcoming conference: QI Innovations: Building a Culture of Quality. This year’s QI Innovations conference will explore the following four streams:

    • Why QI?,
    • The Who of Quality Improvement (QI): Role of People in QI Engagement and Mobilization,
    • The How of QI: Sowing the Seeds for a Culture of Quality, and
    • Sustaining Your Gains: Nurturing the Seeds of a Culture of Quality

This conference is for mental health and addiction providers and system planners who are interested in data driven decision making and quality improvement. This one-day virtual event will offer networking opportunities, poster presentations, concurrent sessions, wellness activities and more!

Watch this space and follow E-QIP on LinkedIn and Twitter for exciting conference updates! 

The Excellence through Quality Improvement Project (E-QIP) is pleased to deliver this conference in partnership with Ontario Health and the Knowledge Institute on Child and Youth Mental Health and Addictions.

Keynote Address

Dr. Ben Chan
Assistant Professor at University of Toronto

Dr. Ben Chan is Assistant Professor of Global Health at the University of Toronto and a leading figure in Canada on strategy and leadership for healthcare quality. Dr. Chan was the inaugural CEO of the Health Quality Councils of Saskatchewan (2003-2007) and Ontario (2007-2012). In recognition of his work in spearheading improvement initiatives in chronic disease management, patient safety and public reporting on quality, Dr. Chan was named in 2006 Canada’s Outstanding Young Health Executive.

Dr. Chan is a consultant at the World Bank and has worked with the WHO and foreign governments in 25 countries spanning 5 continents. He advised on the national quality strategies for Georgia, Uzbekistan & Kyrgyzstan and led or supported quality improvement projects on hypertension, diabetes and childhood growth in Kazakhstan, Tajikistan and several Caribbean states. He is currently developing for the World Bank a tool to assess quality improvement capacity at a national level to identify priorities for investment.

Dr. Chan is also an experienced primary care and emergency department physician and has worked in over seventy rural communities across Canada. He was also the former physician for a remote First Nations community in Northwest Ontario where he helped establish opioid addiction treatment services. He holds a BSc and MD (Toronto), Master of Public Health (Harvard) and Master of Public Affairs (Princeton).


Eleni Tsoutsias
Director, Policy, Quality & System Transformation, Addictions and Mental Health Ontario (AMHO)

Eleni joined Addictions and Mental Health Ontario (AMHO) and the E-QIP team as a Co-lead in November 2022. She brings with her extensive policy and program development experience, having worked across multiple sectors during her 15 years in Ontario Public Service. Eleni’s ministry experiences span the health care, social assistance, policy and community safety and environment sectors. During her time at the Treasury Board Secretariat, Eleni led complex and transformational health sector initiatives through the central agency, fiscal approvals process. Throughout her career, Eleni has led complex policy issues and managed relationships to drive consensus on strategic initiatives working with a wide range of stakeholders, including health sector partners.