Pareto Chart Analysis (The 80/20 Rule)

Use these tools to determine where to focus your efforts when developing change ideas by identifying the factors that are most responsible for the quality issue in your system. The Pareto Analysis is often used in conjunction with the Fishbone Diagram. Download the Pareto Analysis Excel Template

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Process Map

Use this tool to “walk in your client’s/tenant’s shoes” as they move through your care. This tool is especially helpful for identifying service delays, duplication of efforts and gain a comprehensive understanding of the client/tenant experience. In order to capture all steps in the process you are aiming to improve, be sure to involve all…

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Data Collection Planning Guide

For some “data” is considered the four letter word of quality improvement. Visualizing data can leave those that consider themselves “numbers adverse” having flashbacks to a statistics exam or the last time they had to calculate their mortgage rate. Fortunately when it comes to QI data use does not have to be complicated. Data in…

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Measurement Plan Template

Use this template to record data collected throughout your QI project, including your Outcome, Balancing and process Measures. Be sure to agree on how each of your measures is collected (data frequency guidance), the team member responsible for recording your data and identify a goal/target to measure your success!

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Run Chart Rules Guide

Run Charts are a useful way to tell and communicate your data story to key stakeholders throughout your QI project. Use this guide to interpret your data and determine if your change ideas are resulting in non-random variation (that is, whether or not your change ideas are having an impact on your system) The 4…

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Change Concept List

Stuck for inspiration? Use the Change Concept List as a starting point when developing and planning Change Ideas to address your QI issue!

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Random Word Activity

Complete this QI activity as part of the ‘idea generation’ phase of your QI project. This is a fun activity designed to help you break out of “thought ruts” or typical patterns of thought and generate novel ideas to address your quality issue. This activity is extra-fun when completed as a team.

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TRIZ Exercise

The term ‘TRIZ’ is a Russian acronym that loosely translates to ‘theory of inventive problem solving.’ Similar to the Random Word Exercise, this activity is designed to help you and your QI team members break away from lateral thinking and generate novel Change Ideas to address your QI issue. Remember to complete this activity with all…

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NHS Sustainability Model

Use this sustainability tool to assess your organization’s capacity to sustain the improvements gained from your QI project and identify organizational factors to build a strong culture of QI at your organization. Be sure to complete this tool with members of your QI team, front line staff, managers and executive leadership.

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Plan-Do-Study-Act (PDSA) Worksheet

The Plan-Do-Study-Act (PDSA) Worksheet is used to document each of your tests of change (PDSAs.) This worksheet is divided into four sections to help you document each phase of testing your Change Idea.

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