Meaningful engagement of clients/patients and their families/caregivers provides an invaluable narrative to guide your quality improvement work and ensure you maintain a client vs. process focus. In these webinars, learn the many ways you can ensure your QI project reflects the client voice as well as hear lessons learned from providers who learned firsthand what it takes to engage clients successfully.

  1. Client and Family Member Engagement – Experiences from the mental health and addictions sector
  2. Client and Family member engagement