QI Tools and Templates

Process Map

Use this tool to “walk in your client’s/tenant’s shoes” as they move through your care. This tool is especially helpful for identifying service delays, duplication

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TRIZ Exercise

The term ‘TRIZ’ is a Russian acronym that loosely translates to ‘theory of inventive problem solving.’ Similar to the Random Word Exercise, this activity is

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NHS Sustainability Model

Use this sustainability tool to assess your organization’s capacity to sustain the improvements gained from your QI project and identify organizational factors to build a

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Spread Planner

Don’t be an “island of improvement”! Use this tool developed by Ontario Health to effectively spread your QI gains to other programs in your service,

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