Project status as of June 12th, 2024
This team sought to develop a defined and standardized method for communicating with clients during transitions of care with the goal of improving information-sharing and reducing duplicated effort(s) among staff. To that end, they created a transfer form template and provided training to their staff on how to use it. They now have a form that will make the transition of clients between workers easier, thereby improving the experience of both service-users and staff.
Project Highlights:
Problem/Opportunity Statement:
Housing Case Management transitions are not smooth when transitioning between workers. This affects service recipients, service delivery, and staff. Information may be lost; it can also cause barriers to rapport building and lead to a duplication of efforts by staff.
AIM Statement:
By December 31, 2024, 75% of Housing Case Management service recipients who have been transferred between workers agree or strongly agree that the transition went smoothly and was person-centered.