QI Innovations Conference 2021

Understand – Pivot – Change

April 13, 2021

8:15am – 8:45am (EST)

Breakfast Networking Sessions

Using Client Experience Data to Improve Care

The Ontario Perception of Care tool for Mental Health and Addictions (OPOC-MHA) is a validated survey tool that offers clients a means of providing input on their care experience. The tool’s items are actionable and relate to expected standards of quality care. To maximize the OPOC’s impact and ability to facilitate service improvement, it is necessary to move beyond simply collecting feedback on clients’ care experience, towards embedding the tool and its findings into quality improvement plans and initiatives. This networking session offers participants an opportunity to share and discuss opportunities to use client feedback to facilitate organizational, regional and system level improvement efforts.

Moderator:

Deanna Huggett, Provincial System Support Program at CAMH

Virtual Care during the COVID-19 Pandemic

An opportunity to discuss how care has been adapted during COVID, what has worked, how have you been able to measure whether what you are doing is working, what has been less than adequate and what do you hope can continue on.

Moderator:

Alice Strachan, Ontario Health

Using Data to move towards Equitable Care for All

The focus of this networking session aims to push beyond looking at collecting and reporting on equity data. Through participatory discussion, attendees are invited to share ideas and concrete examples of how they’ve put equity data into action. In particular, how participants have used (or plan to use) data to implement equitable changes in their work.

Moderator:

Stefanie Stuart, CAMH

Navigating Performance Indicators for Ontario Health Teams

Coming soon…

Moderator:

Kerry Waddell, RISE

Grief and Loss in Harm Reduction/Lived Experience Perspective

This session is an opportunity to share and network about emerging needs ands gaps in grief support for those impacted by the opioid crisis, and how organizations prioritize the wisdom of peers/lived experience in this service delivery. The session is moderated by team leads from Breakaway, Toronto’s first, and currently only, Grief and Loss Initiative for the harm reduction sector.

Moderator:

Nicola Bangham, Breakaway

15 MINUTE BREAK – Visit Exhibitors/Posters, Network, Client Voice Highlights

9:00am – 9:10am (EST)

Opening Ceremonies

Welcome from Executive Sponsors

Speakers:

Adrienne Spafford, Addictions and Mental Health Ontario

Camille Quenneville, Canadian Mental Health Association Ontario

Michelle Rossi, Ontario Health, Centre of Excellence

Jill Shakespeare, Provincial System Support Program at CAMH

Land Acknowledgement

Speaker:

Ru Tauro, Oak Centre Clubhouse

9:10am – 9:20am (EST)

Opening from a Special Guest Speaker

Special Guest Speaker:

The Honourable Christine Elliott
Minister of Health

9:20am – 9:30am (EST)

Greetings From MHA Centre of Excellence

Speakers:

Michelle Rossi, Ontario Health

Dr. Paul Kurdyak, Ontario Health

9:30am – 10:00am (EST)

Keynote: Listen. REALLY Listen. (The Cornerstone of QI)

Speaker:

Betty-Lou Kristy, Support House’s Centre of Innovation for Peer Support

25 MINUTE BREAK – Visit Exhibitors/Posters, Network, Client Voice Highlights

10:30am – 12:00pm (EST)

Concurrent Sessions

Presenters share expertise and participants will gain new knowledge and/or a new skill. The presentation will take an interactive approach and provide participants with quality innovations and the use of data in service and/or client/staff experiences.

A1: Transitions/Virtual Care Report Backs

A1: Transitions / Virtual Care Report Backs

5 Report Backs from 5 organizations

  1. Bridging the Senior Digital Divide | CMHA Fort Frances
  2. Improving the Client Discharge Experience | AMHS-KFLA
  3. Reducing the Number of Clients responding “N/A” to OPOC DIscharge Questions | CMHA Simcoe County
  4. Increasing the Number of Clients Contacts during the Pandemic | Habitat Services
  5. Improving Quality Access to Virtual Care | CMHA Toronto (Community Treatment Order)

 

A2: Access Report Backs

A2: Access Report Backs

5 Report Backs from 5 organizations

  1. Improving Wait Times | House of Sophrosyne
  2. Improving Wait Times | BANA
  3. Improving Use of the Day Treatment Program | AMHS – HPE
  4. Delivering Timely & Equitable Care in the Family Outreach & Response (FOR) Program | CMHA Toronto (Family Outreach & Response)
  5. Improving Access to and Use of Clubhouse Services | Oak Centre Clubhouse

A3: Client-Centered Care Report Backs

A3: Client-Centered Care

5 Report Backs from 5 organizations

  1. Implementing the OPOC Survey | CMHA Halton Region
  2. Increasing Awareness of CMHA Kenora’s Complaint Process | CMHA Kenora
  3. Standardizing Client Management System | CMHA Windsor-Essex
  4. Improving the Mental Health and Social Access for Tenants at Hope Living | Shepherds of Good Hope
  5. Reducing the Number of Client Drop-Outs / No-Shows | Choices for Change

A4: Using Client Experience Data to Improve Care

The Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA) is one way of hearing from clients, caregivers, and tenants about the perceptions of the care they or their loved ones are receiving. You will hear from agencies that are using OPOC or other qualitative data to co-design quality improvements with clients and/or tenants that address their experience with service delivery.

A4-1: Patient Experience Measurement for Quality Care in Ontario

Presenter: Dr. Gail Dobell
Patient/client experiences are a rich source of information for designing and implementing a high-quality health care system… Read More

A4-2: Using OPOC Data as a Springboard for Equity-Focused Quality Improvement

Presenters: Derek Chechak, Shandy van de Light & PhebeAnn Wolframe Smith
The Ontario Perception of Care Tool for Mental Health and Addictions (OPOC) is a comprehensive survey that explores perceptions of care and… Read More

A4-3: Improving Clinical Services Using Client Feedback

Presenter: Heather Elliott
This presentation will highlight the value of including client feedback in the quality improvement process. Participants will be given examples of… Read More

1 HOUR LUNCH – Yoga and Meditation Sessions (Resilience), Visit Exhibitors/Posters, Network, Client Voice Highlights

1:00pm – 2:00pm (EST)

Concurrent Sessions

Presenters share expertise and participants will gain new knowledge and/or a new skill. The presentation will take an interactive approach and provide participants with quality innovations and the use of data in service and/or client/staff experiences.

B1: Virtual Care during the COVID-19 Pandemic

Virtual care quickly became the go to medium for providing care and continuing services during the COVID-19pandemic. Although this was a boon for several clients, the needs of many clients/tenants were not met through virtual means. You will hear about what worked and lessons learned from agencies/services.

B1-1: Counselling Connect – Counseling on connecte

Presenter: Natalie Duchesne
Counselling Connect Counseling, on connecte (CC-CoC) is a partnership between 16 + Mental Health and Addictions community-based agencies… Read More

B1-2: VCES Data: The Virtual Reality at CMHA Halton Region Branch

Presenter: Ed Castro, Megan McNeil & Angela Gaetano
The Canadian Mental Health Association Halton Region Branch transitioned to virtual service delivery at the start of the… Read More

B2: Using Data to move towards Equitable Care for All

Equitable care is one of the six domains of quality and the COVID-19 pandemic has shown a divide between what we know to be good care and what people actually receive. You will hear about the vital socio-demographic data agencies are gathering as a critical measure to assist with making informed decisions about how to provide equitable care.

B2-1: TBD

Presenter: Angela Robertson
TBD… Read More

B2-2: Understanding and Delivering Equitable Care: Collection of Sociodemographic Data in Ontario

Presenter: Maria Papadimitriou
This presentation will give an overview of how Ontario Health and the Centre of Excellence propose to use sociodemographic data across Ontario to understand and… Read More

30 MINUTE BREAK – Yoga and Meditation Sessions (Resilience), Visit Exhibitors/Posters, Network, Client Voice Highlights

2:30pm – 3:30pm (EST)

Sustainability Panel

Sustainability Panel

Agencies and coaches who have participated in E-QIP Project Coaching share challenges and barriers when working towards successfully sustaining quality improvement gains in their services and/or client/staff experiences. This panel provides participants with the opportunity to ask presenters and coaches questions on sustainability.

Sustaining Change: A brief review of two QI projects from CMHA Elgin Middlesex

Presenter: Chris Babcock
This presentation will review two of CMHA Elgin Middlesex’s quality improvement projects;  Improving Access to Case Management… Read More

Sustainability: How to keep all those great improvements you made

Presenters: Alice Strachan
Generating improvement through your quality improvement work is so exciting. Seeing things get better and watching… Read More

Q&A with Panel

Moderator: Laura Daly-Trottier
Presenters Alice Strachan and Chris Babcock along with Moderator Laura Daly-Trottier will answer your sustainability questions…Read More

3:35pm – 3:55pm (EST)

Closing Remarks

Conference Recap, QI and Data Assessment, E-QIP through the years & Next Steps

Speaker:

Naushaba Degani, Canadian Mental Health Association Ontario