The Excellence through Quality Improvement Project (E-QIP) is excited to share the 2020-21 Quality Improvement Plan report for the community mental health and addiction sector.  This report highlights the quality improvement plans (QIP) of twelve pioneer leaders from the community mental health and addiction sector. 

In fiscal year 2019-20, pre-COVID, E-QIP brought together leaders in quality improvement (QI) from across the Community Mental Health and Addiction (MHA) sector in an Advancing QI and Measurement Community of Practice (CoP). The members met regularly to work through the development of QI projects using the Model for Improvement. They focused their projects on indicators that are aligned to provincial priorities and used data identified from the Ontario Perception of Care (OPOC-MHA).  The E-QIP partners identified a subset of questions from the OPOC-MHA for Registered Clients and identified the following priority indicators:

Question 1: The wait time for services was reasonable for me.

Question 12: I was involved as much as I wanted to be in decisions about my treatment services and supports.

Question 27: Staff helped me develop a plan for when I finish the program/ treatment.

Question 30: The services I have received have helped me deal more effectively with my life’s challenges.

With the guidance and support of E-QIP, CoP members developed focused QI projects and documented these in a common QIP template that is consistent with the QIP template developed by Ontario Health. Members of the Advancing QI and Measurement CoP were the first set of community agencies to share their QIPs within a CoP and with the E-QIP team.

This report provides an overview of the 2020-21 QIP submissions, including their change ideas, from the following leading community MHA agencies.

Addiction Services of Thames Valley

Canadian Mental Health Association (CMHA) Durham

CMHA Elgin-Middlesex

CMHA Haliburton, Kawartha, Pine Ridge

CMHA Kenora

CMHA Peel Dufferin

COTA Health

Gerstein Crisis Centre

Jean Tweed Centre

Progress Place

Wayside House of Hamilton and

Thunder Bay Counselling

Congratulations teams on your historical achievement! CLICK HERE to read this report.